Min. deposit $10 AUD
Privacy Policy
This Privacy Policy explains how Sawspin Casino may collect, use, store and share information when you visit our website, create or use an account, contact support or otherwise interact with our services. It is intended to give players in Australia a clear overview of our approach to personal information and the choices available to them.
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About this Privacy Policy
Sawspin Casino respects the privacy of its players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through our website, account services, customer support channels and related online services. It should be read together with any applicable terms and conditions, responsible gaming information and notices displayed on the website.
In this article
The information we handle depends on how you use the website and the services available to you. Some information is needed to create and operate an account, while other information helps us understand website use, prevent fraud, provide support or communicate with you. If you choose not to provide information that is necessary for a particular purpose, we may not be able to provide the relevant service or complete a requested activity.
This policy may be updated from time to time to reflect changes to our services, technology, business processes or privacy requirements. When an update is made, the revised version will be made available on the website. The date or notice associated with the updated policy may help you identify when changes were made. We encourage you to review this page occasionally so you understand how information is handled.
Information about other people
You should only provide personal information about another person where you are authorised to do so and where the information is relevant to the request you are making. If you contact us on behalf of another player, we may need to confirm your authority and the identity of the account holder before discussing account information.
Information we collect and why we use it
We may collect information directly from you, automatically from your device or through service providers that assist with account, payment, verification, security and communication functions. The categories below describe the types of information a casino website typically handles. The information collected will depend on your account, activity and interactions with Sawspin Casino.
Account and contact details
- Name, date of birth, residential details and contact information provided when creating or maintaining an account.
- Login details, account preferences, responsible gaming settings and records of requests made through the website.
- Messages, documents or other information you choose to provide when contacting customer support.
We use account and contact details to create and administer your account, confirm your identity, provide requested services, respond to questions, communicate important account information and maintain accurate records. We may also use this information to apply account controls, help protect players and support responsible use of the website.
Verification and compliance information
To help confirm identity, eligibility and account ownership, we may handle verification documents and related information. This can include information from identity documents, proof of address, identity checks, age checks and records of verification outcomes. We may also review information for security, fraud prevention, money laundering prevention, safer gambling processes and other checks required for an online casino service.
These checks help us protect accounts, detect suspicious activity, meet legal and operational obligations, and reduce the risk of unauthorised access or misuse. If additional information is needed for a check, we will generally explain what is required and why it is relevant. Some checks may be carried out with the assistance of specialist service providers.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction activity. Payment providers may process payment details on our behalf, and we may receive confirmation, status, reference or risk information without receiving the full details of a payment instrument. Transaction information is used to process requests, maintain account records, identify unusual activity, resolve disputes, provide support and meet applicable obligations.
Device, usage and technical information
When you use the website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, approximate location based on technical information, pages viewed, access times, links used and error information. We use this information to keep the website working, understand performance, improve design and functionality, troubleshoot issues, protect services and identify unusual or harmful activity.
Marketing and communications
Where permitted and where relevant choices have been provided, we may use contact details and account preferences to send information about services, website updates or marketing communications. You can choose not to receive marketing communications, and withdrawing marketing consent will not normally affect essential service messages such as security notices, account updates or information needed to administer your account.
General purposes for using information
- Running, maintaining and improving the website and your account.
- Processing account activity, payments, transactions and support requests.
- Completing identity, age, verification, security and anti-fraud checks.
- Meeting legal, regulatory, accounting, audit and record-keeping obligations.
- Protecting players, our services and other users from fraud, abuse, technical attacks or unauthorised access.
- Understanding usage trends, testing features and improving the player experience.
- Sending service communications and, where permitted, marketing communications based on your preferences.
Cookies, sharing and protecting information
Cookies and similar technologies
Sawspin Casino may use cookies and similar technologies to remember settings, support login and account functions, maintain security, measure website performance and understand how visitors use the website. Some cookies are necessary for core features, while others may help with analytics, preferences or communications.
You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notice before a cookie is stored. If you block cookies, some website features may not work correctly or may not be available. The choices offered by your browser may differ depending on the device and browser you use.
When information may be shared
We may share information where it is necessary to provide services, protect the website, complete checks or meet an obligation. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud prevention services, professional advisers, auditors or other suppliers working on our behalf.
Information may also be shared where we are required or permitted to do so, including in response to a valid legal request, to protect rights and safety, to investigate suspected fraud or misuse, or to support the resolution of a dispute. Service providers are expected to handle information only for appropriate business purposes and in accordance with applicable confidentiality and security requirements.
Security of information
We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, authentication processes, monitoring, encryption where appropriate and staff or supplier procedures. No internet transmission or electronic storage method can be guaranteed to be completely secure, so you should use a strong, unique password and keep your login information confidential.
If you believe your account or personal information may have been accessed without permission, contact support as soon as possible. We may ask questions to confirm your identity before making changes or providing account information.
Storage and retention
Personal information may be stored using systems operated by us or by service providers that support our website and business operations. Depending on the service and the location of a provider, information may be processed in Australia or another location. We take steps intended to ensure that information is handled appropriately when service providers are involved.
We keep information for as long as it is reasonably needed for the purposes described in this policy, to operate accounts, resolve issues, protect our services and meet legal, accounting, security or dispute-related requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may delete it, anonymise it or securely dispose of it, subject to technical, legal and operational considerations.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights are intended to help you understand and control how your information is used. We may need to verify your identity before responding, particularly where a request concerns account information or identity documents.
How to exercise your rights
To make a privacy or data request, contact support@sawspincasino.wtf. You may use this address to request access to personal information we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw consent to marketing communications.
- Access: ask for information about the personal data we hold and, where appropriate, a copy of that data.
- Correction: tell us which information is inaccurate, incomplete or out of date and ask us to correct it.
- Deletion: ask us to delete personal information where there is no continuing reason or obligation for us to retain it.
- Marketing consent: withdraw your consent to promotional communications or update your communication preferences.
A deletion request may not apply to every record. We may need to retain certain information to meet legal or security obligations, prevent fraud, complete an investigation, resolve a dispute, maintain transaction records or protect the integrity of our services. Where a request cannot be completed in full, we will aim to explain the relevant reason in general terms.
If you ask to stop marketing messages, we will take reasonable steps to update your preferences. It may take a short time for a preference change to apply across all systems, and you may still receive essential messages about your account, transactions, security or service changes. You can also use an unsubscribe option included in a marketing message where one is available.
Questions and complaints
If you have a question, concern or complaint about the handling of your personal information, contact support@sawspincasino.wtf with enough information for us to understand the issue. We may ask for further details, confirm your identity and review relevant account or communication records. We aim to handle privacy enquiries fairly and in a reasonable manner.
This Privacy Policy provides general information about how Sawspin Casino handles personal information. Specific notices may apply where additional information is collected for a particular feature, verification process, promotion or support interaction. By continuing to use the website, you acknowledge that you have had the opportunity to read this policy and understand the general practices described here.
