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Betting Rules
These Betting Rules explain the general conditions that apply when you use Sawspin Casino to place wagers or play available casino games. Please read them together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for an individual game or promotion.
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General betting conditions
By opening an account, accessing the website or placing a wager, you confirm that you have read and understood the rules that apply to your use of Sawspin Casino. These rules form part of the agreement between you and the operator. If there is any difference between this page and a specific game rule, promotion rule or other applicable term, the more specific rule will generally apply to the relevant activity.
In this article
You must use the website only where online gambling is lawful for you to do so. Players in Australia should consider the laws that apply in their state or territory, as well as any federal requirements. You are responsible for making sure that your participation is legal before registering, depositing funds or placing a wager.
You must be at least 18 years of age and must provide accurate information when creating and maintaining an account. Sawspin Casino may ask for information or documents to verify your identity, age, location, payment method or account activity. An account may be restricted while checks are completed, and access may be refused where required by law, regulation, security procedures or the operator's internal controls.
- Only one personal account should be created unless the operator has expressly approved another arrangement.
- You must keep your account login details confidential and notify the operator if you believe someone else has accessed your account.
- You must not allow another person to place bets or play using your account.
- You must not use the website for unlawful activity, fraud, money laundering, abuse of promotions or any other prohibited purpose.
- You must keep your registration, contact and payment information current and complete.
The operator may suspend, close or limit an account where there is a suspected breach of these rules, a security concern, an unresolved verification issue or a legal or regulatory reason. Any action taken will be handled in accordance with the applicable terms and requirements.
Placing and accepting wagers
Before placing a wager, check the game, selection, stake, price or displayed odds, and any other information shown on the confirmation screen. You are responsible for reviewing the details of a wager before confirming it. Once submitted, a wager may not be cancelled, changed or withdrawn unless the applicable game rules or terms allow it.
A wager is generally considered accepted only when it has been recorded by the operator's betting system and a confirmation or transaction record is available. A message, screen display or balance change that appears incomplete does not necessarily mean that a wager has been accepted. If you are unsure whether a wager was recorded, do not immediately submit the same wager again. First check your account history or wait for the transaction status to update.
The operator may refuse, void, cancel or correct a wager where this is permitted by the applicable rules. This may include situations involving a technical error, incorrect information, a duplicated transaction, a system malfunction, suspected fraud, an account restriction, or a wager accepted after an event or game state should have prevented acceptance. Where a wager is affected, the outcome will be determined under the relevant terms and available transaction records.
Displayed odds, game information, balances and results may be subject to correction where an obvious or technical error has occurred. If an error affects a wager, the operator may correct the record, settle the wager using the intended information where this can reasonably be established, or void the affected wager where permitted. Any correction will be applied consistently with the applicable rules.
Wager records and account history
You should review your account balance, wager history and transaction records regularly. These records may show the date, game, stake, result, adjustment and status of an activity. If you believe a record is inaccurate, raise the issue promptly through the available support channel. Keep any relevant screenshots, transaction references and other information that may help with a review.
The operator's electronic records, system logs and security controls will generally be used to assess the status of a wager. This does not remove your right to raise a genuine query or dispute, but a payment receipt or bank transaction alone may not prove that a wager was accepted by the betting system.
Casino games, results and settlement
Each casino game may have its own rules covering eligible bets, available features, winning combinations, bonus rounds, random outcomes, maximum or minimum settings and settlement. Read the instructions shown within the game before playing. If a game has a help screen or separate rules, those rules apply to the relevant game in addition to these general Betting Rules.
Game outcomes are determined by the software, systems or process used for that game. Where a game uses a random number generator or another automated outcome system, the result recorded by the operator's system will generally determine settlement. Previous results do not predict future results, and no playing pattern can guarantee a win.
A wager may be settled as a win, loss, tie, void or another status described in the relevant game rules. A return, where applicable, will be calculated using the stake, the displayed rules and any valid terms applying to the wager. Promotional funds, winnings from promotional funds and cash balances may be subject to different conditions where those conditions have been clearly provided.
If a game stops, freezes, disconnects or displays an error, do not assume that the wager has been lost or won. Check the account history and game status after reconnecting. The result will be determined using the recorded game state and the applicable rules. Where the outcome cannot be established reliably because of a system issue, the operator may review the event and take the action permitted by the relevant terms.
- Do not refresh repeatedly or open multiple game sessions while a wager is processing.
- Do not use software, devices or methods intended to interfere with game operation or betting records.
- Do not exploit a known fault, pricing error or malfunction. Report it instead and stop using the affected feature.
- Do not rely on an on-screen balance until a transaction has completed and appears in your account records.
- Follow any instructions provided for a particular game, tournament, jackpot feature or promotional activity.
Settlement and corrections
Results are normally settled after the relevant game or event has been completed and the system has received the information needed to process the result. Settlement may be delayed by verification, technical review, incomplete data or other circumstances outside the ordinary transaction process. If a result is later found to have been recorded incorrectly, the operator may make a reasonable correction in line with the applicable terms and legal obligations.
Payments, promotions and account security
Only payment methods made available through the website and accepted in your name should be used to fund an account. You must have permission to use the payment method and must not use another person's card, account or financial instrument. Deposits and withdrawals may be subject to identity checks, payment verification, transaction screening and other safeguards.
A deposit does not guarantee that a wager will be accepted, that a game will remain available or that a withdrawal will be processed without review. The operator may delay, reject or return a transaction where required by law, payment-provider rules, fraud controls or account verification procedures. You should check the relevant cashier information and terms before making a transaction.
Promotions, offers, free play and other incentives are subject to their own terms. Those terms may describe eligibility, qualifying activity, expiry, wagering requirements, game restrictions, withdrawal conditions and other limitations. Read the complete offer terms before opting in or relying on a promotion. If an offer conflicts with these general rules, the offer terms will apply to that offer.
You are responsible for protecting your account and devices. Use a strong, unique password, keep your software updated and avoid signing in on shared or unsecured devices. Sawspin Casino will not normally be responsible for activity carried out using your account where you have failed to protect your login details, except where applicable law provides otherwise. Notify the operator promptly if you identify unauthorised activity.
Unfair or prohibited activity
The operator may investigate activity that appears irregular, deceptive or designed to obtain an unfair advantage. Examples may include multiple accounts, false information, payment misuse, collusion, automated betting tools, manipulation of technical features, chargeback abuse or attempts to bypass account, location or responsible gambling controls. Where appropriate, relevant activity may be suspended while an investigation takes place.
Responsible gambling and questions
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager money you can afford to lose. Keep track of the time and money you spend, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.
- Set personal deposit, spending or time limits where these tools are available.
- Use a temporary break or self-exclusion option if gambling is no longer enjoyable or is becoming difficult to control.
- Do not chase losses by increasing your stakes or continuing beyond your planned budget.
- Do not borrow money, sell possessions or use essential household funds to gamble.
- Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
If you have a question about a wager, game result, account record or these Betting Rules, review the available account information first and then use the support option provided on the website. Include enough information for the issue to be identified, such as the relevant date, game and transaction reference, but do not send passwords or complete payment details.
These Betting Rules may be updated from time to time to reflect changes to the website, games, legal requirements, security practices or responsible gambling measures. The current version published on the website applies to future activity from the time it is made available. You should review the rules regularly and stop using the service if you do not agree with an updated version.
